Difficulty: starter
Content
Learning Objectives
After reading this article, you’ll be able to:
Reset your password.
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| Info |
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If your organization uses Single Sign-On (SSO), you |
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don't need a password to |
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log in. Instead, |
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you will be logged in automatically via the organizations identity provider (e.g. Microsoft). If this is the case |
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, the content of this article is not applicable. |
Forgot password
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If you
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forgot your password, you can use the
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'Forgot password
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' functionality on the log in screen to request a new password.
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After clicking on the 'Forgot password' button, the user needs to enter the user account details (Username and Email).
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If the username and email address match, a verification token is sent to the provided email address. The user can now enter a new password with the verification token.
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After entering the wrong password three times, your user account will be |
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deactivated for security reasons. You can request a new password, but this will not |
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automatically activate your account again. If your user account is |
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deactivated, please contact your system administrator |
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Forgot password button
You can request a new password by pressing the ‘Forgot password’ button on the login screen.
in the screen that now appears (1st screenshot) a password reset can be requested;
after pressing the ‘submit’ button, the next screen appears (2nd screenshot);
on this screen you need to enter the verification token you received via email and the new password (fill in twice).
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to have it activated again. |
Change password via your user profile
When a password change is mandatory, or you would
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like to update your password for security reasons, you can easily change your password via your
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press on your name on the top right of the screen;
click on ‘profile’ to open your user profile;
press 'Change username/ password' to change your password.
Note: when allowed by your organization, this is also the place where you can change your username.
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Mandatory password change
Mandatory password changes can be configured by the system admin. There are three options:
none: password change not mandatory. You can keep using the password you received;
once: you need to create a new password upon your first login;
periodically: a new password needs to be set the first time you login after your password has expired.
These options are complemented by the setting ‘days’ that determines how long a password is valid.
Password requirements
A password must meet the requirements set for the client environment.
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Setting
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Explanation
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Password expiration
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Determines if/ when a password needs to be update
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Days
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Number of days that a password is valid
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Password length
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Minimum length of the password
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Special characters
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Minimal number of special characters. Examples are: !@#$%
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Non alphabetic characters
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Minimal number of non alphabetic characters. Examples are: 123!@#
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Password history limit
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This number is the number of recent passwords from which the new password must differ. For example, if the limit is 3, the new password must be different than the most recent 3 passwords.
If your new password does meet the requirements, an error will be shown.
In the example below the new password did not contain the required 2 special characters.
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Summary
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Exercise
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Search
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personal settings. Via the startboard, the button 'My settings' can be used to access the user page.
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| Note |
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Changing the username can also be done via the 'Change username/password' screen, but it depends if this is actually possible. Only if it is allowed by the organization to change the username and if the user information is not imported from another user management application, the username can be changed via the same screen. |
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If the new password does not comply with the organizations password requirements, an error is shown. See the example below:  |