Difficulty: novice
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Learning Objectives
After reading this article, you’ll be able to:
book a simple ticket through the Workplace App
A user can create a simple ticket, by filling in a subject, description and they can add attachments.
In the back-end, a default ticket will be created, with following specifications:
Default problem type (set in WP Management)
Derived priority
Derived workflow
Requestor location (set in WP Management)
For more information read the following article: Workplace App: Simple ticketing.
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