Difficulty: starter
Content
Learning Objectives
After reading this article, you’ll be able to:
Reset your password.
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If your organization uses Single Sign-On (SSO), you |
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don't need a password to |
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log in. Instead, |
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you will be logged in automatically via the organizations identity provider (e.g. Microsoft). If this is the case |
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, the content of this article is not applicable. |
Forgot password
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If you forgot your password, you can use the 'Forgot password' functionality
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on the log in screen to request a new password.
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After clicking on the 'Forgot password' button, the user needs to enter the user account details (Username and Email).
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If the username and email address match, a verification token is sent to the provided email address. The user can now enter a new password with the verification token.
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After entering the wrong password three times, your user account will be |
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deactivated for security reasons. You can request a new password, but this will not |
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automatically activate your account again. If your user account is |
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deactivated, please contact your system administrator |
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You can request a new password by pressing the ‘Forgot password’ button on the login screen.
A password reset can be requested on the screen that now appears (1st screenshot).
After pressing the ‘Submit’ button, the next screen appears (2nd screenshot).
On this screen, you need to enter the verification token you received via email and the new password (fill in twice).
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to have it activated again. |
Change password via your user profile
When a password change is mandatory, or you would
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like to update your password for security reasons, you can easily change your password via your personal settings
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Click on the ‘My settings’ button on your startBoard;
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. Via the startboard, the button 'My settings' can be used to access the user page.
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Changing the username can also be done via the 'Change username/password' |
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Note: when allowed by your organization, this is also the place where you can change your username. Best practice, however, is that the username cannot be changed.
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If your new password does meet the requirements, an error will be shown.
In the example below, the new password did not contain the required two special characters.
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Summary
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Exercise
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screen, but it depends if this is actually possible. Only if it is allowed by the organization to change the username and if the user information is not imported from another user management application, the username can be changed via the same screen. |
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If the new password does not comply with the organizations password requirements, an error is shown. See the example below:  |