Motion sensors connect over the LoRa network. Make sure you install your LoRa hub before installing the sensors (check out LoRa Gateways / , Hubs installation guides for more information).

If the situation you are facing deviates from these instructions/prerequisites, please contact Spacewell. Pictures / Drawings say more than a 1000 words.

1. ‪Check where the sensors are installed.

2. Check that sensors are placed according to sensor placement guides; not hindered by cables, pipes, light fixtures or other obstructions

3. Check if sensors are falling down

4. ‪If desks or meeting rooms are occupied

   • Compare occupied workplaces and meeting rooms with the occupancy on the floorplan

   • Count employees and compare to info on live floorplan

   • Note that in some cases people may have just left the room or desk but color on live floorplan did not yet shift to green (take into account the configured occupancy decay)

The comprehensive test must be performed for at least 1 meeting room and 1 common workplace area (if set up)

1. ‪Take a couple of pictures of the sensor placement and the surroundings

   1. Make sure to take a detailed picture of the sensor as well as a picture of the whole desk/room & environment

   2. This will make it easier to understanding the setting in case later someone, who doesn’t know the site, needs to check the pictures as well

2. Verify dimensions

   1. for a workplace:

      1. Write down the dimensions of the desk: length & width (depth)

      2. Write down how far the sensor is installed from the end of the desk (seated side)

      3. Verify with initial measurements, calculations and sensor plan

   2. for a room (large or small):

      1. Write down the dimensions of the room: length & width + height

      2. Write down where the sensor is installed

      3. Verify with initial measurements, calculations and sensor plan

1 Sensor with cap per desk should be installed differently depending on desk mode:

Normal workplace: vertical/ downwards + perpendicular to table (short side sensor parallel to long side table)
Height adjustable desk: the longest face of the sensor is parallel to the front of the desk and the lens facing downwards (long side sensor parallel to long side table)

1. Sit down at a desk and check if occupancy is triggered

2. Check if sensor does not trigger another room on live floorplan (check if every sensor is correctly mapped with location)

3. Check Live Floorplan for white spots

   • This means the sensor is not linked

   • Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

1. With chair: walk by tables without sitting down, walk closely to the chairs

   1. Make sure the sensors do not trigger false positives; the floorplan must not color red

2. Without chair: remove the chairs and walk at 30 cm of table

   1. Make sure the sensors do not trigger false positives; the floorplan must not color red

3. Without chair: remove the chairs and walk closely to the table (0cm)

   • Occupancy must be triggered, floorplan must color red

Sit down at a desk, wiggle your legs and turn the chair. Make sure the sensors of neighbouring desks do not trigger false positives; the floorplan must not color red

1. Sit still at a desk for 15 minutes (minimal movement) and check live floorplan (false negative)

2. Leave the location and check if it is freed up within 15 minutes (ref. decay in Studio)

Sensor(s) without cap should be installed on the ceiling, in the middle of the room: perpendicular to room (long side sensor parallel to short side room)

1. Walk in test

   1. Enter a meeting room, without sitting on a chair

   2. Check if occupancy, and in case of headcount sensors utilization (people count), is triggered & correctly measured on live floorplan

2. Sit down test

   1. If indirect utilization is set up: in the meeting room, sit on a chair and check if other chairs are also triggered (see Utilization & Occupancy Matrix)

3. If not possible to enter the room due to presence of people: check floorplan for occupancy and in case of headcount sensors, check for people count

4. Check if sensor does not trigger another room on floorplan (check if every sensor is correctly mapped with location)

5. Check for white spots: this means the sensor is not linked

   1. Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

6. Check if meeting rooms, if not measured per work place, are completely colored

Sensor without cap should be installed on the wall next to the door (at the entrance of the room), facing inward. If the door opens to the inside, there might be a reflection on that door. It might be advisable to then place the sensor behind the door (assuming people close the door to start using this space – and thereby trigger the sensor).

1. Walk in test

   1. Enter a meeting room, without sitting on a chair

   2. Check if occupancy is triggered & correctly visualized on live floorplan

2. Walk by test

   1. With the door open, walk by the small room. Sensor should not be triggered

3. If not possible to enter the room due to presence of people: check floorplan for occupancy

4. Check if sensor does not trigger another room on floorplan (check if every sensor is correctly mapped with location)

5. Check for white spots: this means the sensor is not linked

   1. Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

6. Check if meeting rooms, if not measured per work place, are completely colored

Walk along the edge of the Count Area and verify when the sensor detects occupancy.

Compare the Count area of the installed device with the configured area(s).

Especially when workplaces are tracked by a Pointgrab device, it should be easy to verify that the correct workplace area lights up when the relevant location is occupied.

1. Sit down at a desk and check if occupancy is triggered

2. In case of headcount sensors: check if utilization is being correctly measured

3. Check if sensor does not trigger another room on live floorplan (check if every sensor is correctly mapped with location)

4. Check Live Floorplan for white spots

   • This means the sensor is not linked

   • Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

1. Walk in test

   1. Enter a meeting room, without sitting on a chair

   2. Check if occupancy, and in case of headcount sensors utilization (people count), is triggered & correctly measured on live floorplan

2. Sit down test

   1. In the meeting room, sit on a chair and check if other chairs are also triggered

3. If not possible to enter the room due to presence of people: check floorplan for occupancy and in case of headcount sensors, check for people count

4. Check if sensor does not trigger another room on floorplan (check if every sensor is correctly mapped with location)

5. Check for white spots: this means the sensor is not linked

   1. Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

6. Check if meeting rooms, if not measured per work place, are completely colored

Verify the traffic line and count areas are set up correctly, not too small.

When walking in a count area of the sensor, traffic count must be triggered:

• people coming and going while using the whole space should be picked up by the sensor (see green arrows in below example)

• people coming and going close to traffic line might not be picked up by the sensor (false negatives) (see red arrows in below example)

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When walking further away from a count area of the sensor: Make sure the sensors do not trigger false positives.