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Difficulty: novice

Content

Learning Objectives

After reading this article, you’ll be able to:

  • Check prerequisites for VergeSense gateway

  • Install VergeSense gateway

What is a VergeSense Gateway?

VergeSense devices connect to their own proprietary hub, which will be delivered with your hardware shipment.

Hardware & Network Requirements

Open ports XXXXX (coming soon) in the firewall. These ports only need an outbound connection.

 IP Addresses needed for Outgoing traffic

We sync all our hubs to the same open NTP (network time protocol) servers so we have consistent timings in our data warehouse.

How to use below table

  • as mentioned above, ideally just the ports mentioned should be opened (outbound)

We recommend not to use specific IP addresses or DNS destinations in the firewall as they can and probably will change in the future!

  • protocol information and AL descriptions are extra

Depending on the environment main location, Spacewell Workplace tenants are created in an EU- or US-environment. Hence, for some ports to be opened, the destination address might be a different one:

  • eu: spacewell.eu1.cloud.thethings.industries

  • usa: spacewell.nam1.cloud.thethings.industries

Destination

Port

Protocol

Direction

AL description

Unboxing

  • Vergesense Gateway

  • ‪Charger and plug adapters

Hub Specifications

‪1. Light indicator*

‪2. Ethernet port

‪3. Power input

Connectivity

  • Vergesense Gateway X can operate with ethernet connection.

  • Vergesense Gateway Y can operate with the pre-installed eSIM/ SIM card (needs power).

Installation

Make sure to install the gateway and confirm its connectivity before sensor activation.

Where to place your gateway?

‪Ideal placement for the gateway is above human height: best is up or against the ceiling.

On the Sensor plan, VergeSense will make a suggestion for the installation location. Depending on on-site availability of PoE or access, installation location might differ slightly. Please inform VergeSense if this is the case.

‪Place the Gateway somewhere in the center of the area you want to cover.

Place and set up up to 50 VergeSense sensor devices clustered around the gateway. The sensors will automatically set up a mesh network to connect to the gateway and each other.

The maximum distance between the gateway and the nearest installed sensor should be no more than 10 meters.

Start up your gateway

  • Vergesense Gateway X can operate with ethernet connection. If Power-over-ethernet is available, it will work only on PoE cable.

  • Vergesense Gateway Y can operate with the pre-installed eSIM/ SIM card (needs power). An eSIM/SIM card is pre-inserted with this model. This eSIM/SIM card is locked to the Vergesense Gateway and will not work in other devices. Hub Cellular will only work with the eSIM/SIM card provided by VergeSense.

‪Gateway ID can be found on the box and on the front of the device.

Set up your gateway

Once you connect the device to power, wait for about 2 minutes for the light to turn green.

  1. ‪Locate Device ID at the front of your device, or on the box

  2. Inform your Spacewell Implementation Consultant, who will in turn request VergeSense to check the connectivity

After Connectivity confirmation, follow steps in VergeSense sensor installation.

Sensor LED Indicators

Troubleshooting

  1. If the light does not turn green, and you’re using a PoE cable, make sure there is no issue with the cable nor the switch.

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