Difficulty: novice

Content

Learning Objectives

After reading this article, you’ll be able to:

Debug the Axxerion-Cobundu integration.

The Axxerion-Cobundu integration debug dashboard can easily be accessed via the ‘Cobundu analytics’ button on your startBoard.

The Cobundu analytics can be used to troubleshoot the Axxerion setup for the Cobundu integration. for this several dashboards are available that show incorrect settings or missing data. These dashboards help the Consultant or Customer Support to pinpoint the issue.

One of the first steps of troubleshooting is to run the Cobundu reports manually with a filter on the corresponding External app. If the result is not what the user expects, then the user can check why some data is missing or why incorrect data is returned.

The buttons you see in the screenshot above, which are related to the Axx-Cob integration, will become visible once you finished the first step of the “Cobundu: Reservations“ Solution Based Rollout.

Use of colors

The dashboard analyses some key components of the integration. If there is an issue, the columns ‘Remark’ or ‘Value’ will tell you what you need to do to fix the issue. The colors should be interpreted as follows:

Green: good, no action needed;
Orange: non-blocking issue, integration works but with the indicated limitation/ point of attention;
Red: blocking issue that needs to be fixed in order for the integration to work.

The dashboard contains multiple reports

Cobundu debug overview: the Cobundu debug overview shows incorrect settings or missing objects. If a setting is incorrect or not set up optimal, a description is shown in the ‘Remark’ column on how to fix the issue.
Cobundu reports customization: the Cobundu reports customization shows if client customization has been added to the default Cobundu reports.
Property and Area hierarchy: shows if all parent areas are linked to the External app. This is to prevent an unclear overview of areas in Cobundu. The overview also shows if the hierarchy of the areas in Axxerion Workplace is correct according to the default categories.
- A Floor area can only have a Main area as a parent
- A Parking or Workplace area can’t have a Workplace or Parking area as a parent
- etc.