Difficulty: starter/ novice/ expert/ legend

Content

Learning Objectives

After reading this article, you’ll be able to:

Create a Simple ticket.
How to handle a Simple ticket

Cobundu: Simple ticketing

It is also possible to create tickets via the Workplace App. An easy and fast way of creating a simple ticket can be done right from the start screen of the Workplace App.

Create a ticket in the app

To create a ticket in the app:

Open the Workplace App on your device.
Click the “Book a ticket” button to create a new ticket.
Fill in the info and press the “Submit” button.

A simple ticket contains the following:

Subject (mandatory)
Enter the subject of the ticket.
Description
Give a short description of the problem, and be as clear as possible because you can`t select a “Concern” or location/area.
Attachments (select image or take a picture)
Attach an image or take a picture of the problem/issue.

Within the Workplace App, there is no overview of the tickets you have submitted or a search option. Simple ticketing is creating a ticket. The requests can be found in Workplace Management.

How to handle a Simple ticket

After creating the ticket in the Workplace App, a request is made in Workplace Management. The Service desk employee can then assign the request so that the request can be handled further.

For more information about handling a request, please review the article: Requests.

Summary

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