Email log
Workplace Management can send automatic emails (from a workflow) or manual emails (sending a user a new password). All emails send from Workplace Management can be found via the 'Email log'. In this overview, the administrator can see the emails send in a specific period, to whom the email is send and if an email was failed to send.
The Email log can be found on the administrators startboard:
Sent emails are saved for 3 months. After this period the sent emails are deleted and can no longer be consulted using the Email Log.
Based on the Subject and Message it is also possible to find what workflow/connector the email originates from (more on workflow emails in /wiki/spaces/KB/pages/25034763).
Only emails that are sent out get a message-ID header, this is a unique reference for emails worldwide and can be used to find an email on the client's email server. A message-ID header is not created when the email was failed to send.
If the email log shows the status ‘sent’, the email was successfully delivered to the email server of the recipient. This does not mean the email is also received by the recipient, as it is possible the email has ended up in the spam filter or is stopped from reaching the intended recipient via the receiving email server due to any other restrictions or limitations set up in that email client.
If the email log shows the status 'failed', you can press the ‘failed’ hyperlink for more information.
Keep in mind: Even though this report is also available in backup and test environments, by default emails are not sent out in backup environments. To turn this on for testing purposes, take a look at Testing emails on backup or test