Room Finder Add-in
- Julie Isebaert
Analytics
Difficulty: novice
Content
Learning Objectives
After reading this article, you’ll be able to:
Install Room Finder Add-in
Start using the Room Finder Add-in
Room Finder is an add-in to Outlook and can be set up using Workplace SSO (see How to set up Workplace SSO).
It only works after Exchange Sync has been configured.
Prerequisites
Room Finder only works when following products are installed:
IWMS
Workplace tenant, where users are set-up
Exchange Sync should be configured and activated for the tenant
Configuration in Azure as described in Exchange Sync and Outlook
The respective rooms must be mapped to a mailbox in Exchange
Exchange Sync configuration includes a mapping between Exchange Rooms and IWMS Reservable Rooms
In Exchange, we define the mapping/scope of which outlook rooms are treated by Exchange. This might mean that not all rooms used are available in Exchange.
Room Finder, on the other hand, being a Workplace touch point, shows ALL Workplace rooms.
Mind this gap between functionalities when setting up Room Finder.
Configuration
In IWMS:
Set up Master data
Create Reservable objects
In Workplace:
Implentation Consultant to request “Basic username” and “Basic password” from the Exchange sync (Integration) team: it's the account that Workplace uses to connect to Exchange sync for the specific tenant.
Make sure to fill out the Studio Config on Exchange Interface (see Setup Studio settings)
Install Room Finder
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Use Room Finder
Good to know
Exchange differentiates between rooms and workplaces:
When workplace reservations are synchronized from Workplace to Outlook, the user’s resource status remains “Available”. In other words: A workplace reservation in Outlook won’t set the user status as “Busy” for the entire duration of the reservation
Booking a room is seen as "going into a meeting", meaning user status will be set to Busy in Outlook
FAQ
Can this be pushed by central IT or does everyone needs to install individually?
Because it's an official outlook add-in, it needs to be added by an administrator. You can read how here
Are email addresses cached in Workplace or fetched in real-time?
Emails are stored in the Workplace cache, since all APIs work with cached values only. Caching emails is performed on a daily basis for all Workplace tenants which have configured Exchange Interface.
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