Een implementatie aanvragen

Contact the Sales department. The Sales department creates an IRFC with the request for a new Exchange Integration (Graph).

The internal PS Integration Team is informed about the new implementation of the Exchange Integration (Graph) by Customer Support

Arrange available capacity for the implementation by PS

Forward the Exchange and Azure configuration guide to the customer by the implementation consultant

1. The guide can be found here: Exchange and Azure configuration guide

Configure the Router and Workplace Management by the implementation consultant

1. The guide can be found here: Workplace Management configuration guide for Exchange Sync

2. Some parts in the configuration can only be done if the customer is done configurating Exchange and Azure

In case the customer already uses Outlook to create reservations to book meeting rooms, the already created future reservations need to be migrated. The implementation consultant needs to ask the customer how many rooms (room mailboxes) are in scope for the integration. Also a time window for the migration needs to be determined with the customer. The implementation consultant will then create a ticket via support@spacewell.com with the following information:

1. Client name

2. Current source system where reservations are created (Axxerion or Outlook)

3. Number of reservables in scope for the synchronization to and from Exchange

4. Current number of future reservations (estimate)

5. Preferred time window for the migration ¹

A Jira ticket for the Integration Team in India is created with the above information by Customer Support.