Nature of issues

There are several issues that have risen in previous projects.
Issues have risen of the following natures:

1. Hub connectivity
2. Sensor connectivity
3. Inaccurate data

Hub connectivity

In most cases Hub connectivity issues are due to a wrong firewall configuration of the firewall: make sure to check this List of IP addresses for outgoing traffic

Sensor connectivity

We encountered multiple cases where the sensors didn't connect to the hub.

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This page describes more steps to follow concerning sensor connectivity: Sensor troubleshooting guide

Inaccurate data

Inaccurate data can have several causes. Therefor a few checks can always be made.

1. Do the sensor id's and location comply with deployment?
2. Are the sensors linked to the correct floor/building?
3. Are the sensors places optimally according to the Motion sensor installation guide?
4. How are the sensors placed?
   Pictures help:
   1. What does a desk look like?
   2. What is the orientation of the sensor?
   3. Are the desks placed in corridors? If so how wide is a corridor?
   4. What are the dimensions of a desk? Height, width, depth?
5. Are all sensors placed the same?
6. For horizontal facing desk sensors, has the sensitivity been reduced? 
7. For vertical facing desk sensors the sensitivity shouldn't be reduced 
8. Does each location have the correct number of sensors linked to it? (e.g. 1 desk = 1 motion sensor)
   The Studio Location Tree can help you with this check

Going on site

Things to take with you on site

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