Difficulty: starter

Always learning from projects, this page addresses the most common issues encountered in Browan sensor projects.

Gateway connectivity

In most cases Hub connectivity issues are due to a wrong firewall configuration of the firewall: make sure to check the List of IP addresses for outgoing traffic that is relevant for your gateway.

Make sure the gateway is configured as per the installation instructions.

See LoRa Gateways, Hubs installation guides

Sensor connectivity

In most cases where the sensors don’t connect to the Workplace Platform, either the gateway is not working or the sensors were installed/activated before the gateway was confirmed working.

• In the first case (gateway not working): make sure the gateway is connecting to the platform by following above troubleshooting instructions.

• In the last case (sensors not connecting to the gateway): remove the battery, wait for the capacitors to be drained (several hours, preferably over night), and insert a fresh battery. Browan Sensors installation guides describes how to replace/change a battery in a tabs sensor.

This page describes more steps to follow concerning sensor connectivity: Sensor troubleshooting guide

Inaccurate data

Inaccurate data can have several causes. Make sure to check:

1. Do the sensor IDs and location comply with deployment?

2. Are the sensors linked to the correct floor/building?

3. Are the sensors places optimally according to the Browan Sensors installation guides?

4. How are the sensors placed?
   Pictures help:

   1. What does a desk look like?

   2. What is the orientation of the sensor?

   3. Are the desks placed in hallways? If so how wide is a hallway?

   4. What are the dimensions of a desk? Height, width, depth?

5. Are all sensors placed using the same method?

6. Check if Quality Assurance Occupancy and Utilization Sensor has been performed. In case of doubt: go through the steps again

7. Does each location have the correct number of sensors linked to it (usually 1 desk = 1 motion sensor) ? See Sensor Management

Next steps

See Sensor troubleshooting guide

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