Motion sensors connect over the LoRa network. Make sure you install your LoRa hub before installing the sensors (check out LoRa Gateways / Hubs installation guides for more information).

If the situation you are facing deviates from these instructions/prerequisites, please contact Spacewell. Pictures / Drawings say more than a 1000 words.

1. Sit down at a desk and check if occupancy is triggeredIn case of headcount sensors: check if utilization is being correctly measured

2. Check if sensor does not trigger another room on live floorplan (check if every sensor is correctly mapped with location)

3. Check Live Floorplan for white spots

   • This means the sensor is not linked

   • Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

1. With chair: walk by tables without sitting down, walk closely to the chairs

   1. Make sure the sensors do not trigger false positives; the floorplan must not color red

2. Without chair: remove the chairs and walk at 30 cm of table

   1. Make sure the sensors do not trigger false positives; the floorplan must not color red

3. Without chair: remove the chairs and walk closely to the table (0cm)

   • Occupancy must be triggered, floorplan must color red

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Sit down at a desk, wiggle your legs and turn the chair. Make sure the sensors of neighbouring desks do not trigger false positives; the floorplan must not color red

1. Sit still at a desk for 15 minutes (minimal movement) and check live floorplan (false negative)

2. Leave the location and check if it is freed up within 15 minutes (ref. decay in Studio)

Walk along the edge of the Count Area and verify when the sensor detects occupancy.

Compare the Count area of the installed device with the configured area(s).

Especially when workplaces are tracked by a Pointgrab device, it should be easy to verify that the correct workplace area lights up when the relevant location is occupied.

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Verify the count areas are set up correctly, not too large.

When walking in a count area of the sensor, occupancy must be triggered:

• location in Occupancy view must color red

• location in Utilization view must indicate number of people detected

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When walking next to a count area of the sensor: Make sure the sensors do not trigger false positives; the location must not color red on the floorplan.

1. ‪The comprehensive test must be performed for at least 1 meeting room and 1 common workplace area (if set up)

2. ‪Take a couple of pictures of the sensor placement and the surroundings

   • Make sure to take a detailed picture of the sensor as well as a picture of the whole desk/room & environment

   • This will make it easier to understanding the setting in case later someone, who doesn’t know the site, needs to check the pictures as well

1. Sit down at a desk and check if occupancy is triggered

2. In case of headcount sensors: check if utilization is being correctly measured

3. Check if sensor does not trigger another room on live floorplan (check if every sensor is correctly mapped with location)

4. Check Live Floorplan for white spots

   • This means the sensor is not linked

   • Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

1. Walk in test

   1. Enter a meeting room, without sitting on a chair

   2. Check if occupancy, and in case of headcount sensors utilization (people count), is triggered & correctly measured on live floorplan

2. Sit down test

   1. In the meeting room, sit on a chair and check if other chairs are also triggered

3. If not possible to enter the room due to presence of people: check floorplan for occupancy and in case of headcount sensors, check for people count

4. Check if sensor does not trigger another room on floorplan (check if every sensor is correctly mapped with location)

5. Check for white spots: this means the sensor is not linked

   1. Do you have the correct sensor IDs? If not sure, take a picture of the sensor ID

6. Check if meeting rooms, if not measured per work place, are completely colored

Verify the traffic line and count areas are set up correctly, not too small.

When walking in a count area of the sensor, traffic count must be triggered:

• people coming and going while using the whole space should be picked up by the sensor (see green arrows in below example)

• people coming and going close to traffic line might not be picked up by the sensor (false negatives) (see red arrows in below example)

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When walking further away from a count area of the sensor: Make sure the sensors do not trigger false positives.