Difficulty: starter
Content
Learning Objectives
After reading this article you will be able to:
refer to the different types of communication send out to the end-user
Notifications
In Workplace, some actions (like a colleague sharing their reservation with a user) trigger in-app notifications:
on the web portal: in the GO Notifications Center
when the user is logged in to the Workplace app:
in the Workplace app Notifications Center
on their phone Phone and smart watches (if notifications are enabled for the Workplace app)
For more information, see Notification center
Emails
Brain Rule messages
Most of the standard Brain Rules listed in the Brain rules repository will send an e-mail. Depending on the Brain Rule, this message might be send to
the end-user (for example to confirm an upcoming reservation or to a cancel a reservation in case no occupancy has been detected)
a facility manager or office manager (for example when occupancy is detected in a location that should not be used)
Upon deployment of the Brain Rule, it’s possible to turn off the messages or to modify the message. Check out the “Possible customization” chapter of each rule to verify what might be modified.
Password reset
If users log in to Workplace with a direct Workplace Experience login, they will also see a Password Reset functionality. This will send an email containing a code, which they need to use to reset their password.
If users log in through SSO, they will not see the Password Reset functionality.
Exchange (from the customer)
If Exchange Sync and Outlook is set up for your environment, also your IT might be sending e-mails to end-users if they make/cancel/edit a reservation through a Workplace touchpoint.
Error messages
Error messages, for example if the user does not have the right to make a reservation in a certain location, are displayed in-app.
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