Book a ticket

Content

Learning Objectives

After reading this article, you’ll be able to:

• book a simple ticket through the Workplace App

A user can create a simple ticket, by filling in a subject, description and they can add attachments.

In the back-end, a default ticket will be created, with following specifications:

• Default problem type (set in WP Management)

  • Derived priority

  • Derived workflow

• Requestor location (set in WP Management)

For more information read the following article: Workplace App: Simple ticketing.