Difficulty: expert

Content

1 Booting the Kiosk for the first time
2 Install the Kiosk app
3 Troubleshooting

Learning Objectives

After reading this article, you’ll be able to:

Perform initial configuration on QBIC Android kiosks
Install the Kiosk App to run on QBIC Android kiosks

After installing the Kiosk Hardware according to Kiosk Hardware Installation, the device will launch automatically after connecting it to a power supply.

Booting the Kiosk for the first time

Step 1: Power the device

The device will launch automatically after connecting it to a power supply.

The device does not have a fixed battery; therefore, it is important to maintain a stable power supply.

Step 2: Connect to the network

Connecting to a wired network happens automatically when plugging in the (POE) Ethernet cable.
- Make sure Ethernet is enabled in your POE switch.
- Specific configuration such as subnet mask, fixed IP etc. can also be configured via the device's home screen.
The wireless network can be configured via the app's home screen:

In case your device seems to be stuck in the booting process, you will need to reset the device: there is a hole labelled "reset" at the back. Power on the device and push a paperclip for 10 seconds in the reset hole (you should feel a click when pushing the reset button).

Step 3: Check firmware version

Make sure the latest version required firmware version is installed.

At least version v1.0.18 must be installed.
The version can be checked on the home screen (see screenshot below):
Upgrades of the firmware can be managed via remote Device Control for Kiosk App

This sub-step is only required when:

The firmware version is below v18 – which all delivered devices should come preinstalled with.
You are not using the remote device management console.

Option 1

Go to "Settings" > "Firmware update" > "Remote firmware upgrade URL"
Create a MCS Helpdesk ticket to receive the latest remote upgrade URL.
Click set
- The update process starts in the background and can take several minutes before first changes can be observed.

Option 2

Download the latest firmware from the support page: http://support.qbictechnology.com/hc/en-us/articles/214260238-Latest-Firmware-with-Release-note
Save the image file to a USB drive (Do not unzip the file)
- Connect the USB drive with the device.
- Go to "Settings" > "Firmware update" > "FIRMWARE UPDATE"

Step 4: Define Landscape or Portrait mode

In Settings > Display > HDMI, select “System Direction”. It looks like a title, but you can click it to open a pop-up that will let you choose between 0, 90, 180 or 270 degrees.

In a sense, it let’s you choose between using the screen in landscape or portrait mode.

Once you install the Kiosk app in the next step, it will switch automatically to the relevant Landscape or Portrait mode based on the screen rotation.

Step 6: Hide Navigation Bar in Fullscreen Mode / Enable screen pinning

Hide Navigation Bar in Full screen Mode

Once you’ve downloaded the Kiosk app, you can hide the navigation bar when using the Kiosk app in full screen mode.

Go back to the device to enable screen pinning:

‪Go to Settings > Player Settings > Screen > Fullscreen > turn on

(optional) Enable Screen Pinning

After enabling the “Hide Navigation Bar in Fullscreen Mode” setting, you should not be able to leave the app.

If you are still able to go out of the app, or fullscreen mode is not available on your device, you can enable Screen Pinning.

The app will be pinned until the next reboot (after reboot: you’ll have to pin again), so only use this feature if there is no reboot scheduled

Go back to the device to enable screen pinning:

‪Go to Settings > Advanced Settings > Security > Screen pinning > turn on
Open the Kiosk app > open recent apps (rectangle icon on 3-Button Navigation) > Click on the Kiosk app Icon > Select pin this app

Step 6: Install the app using Spacewell Device Control

You have now successfully installed the Qbic Kiosk.

In order to further configure the device and install the Room Display app, follow the below instructions to Install the Kiosk app.

Install the Kiosk app

You’ll need a device account and an admin account in order to log in and install the Kiosk app.

Keep your computer or tablet close, since you’ll need access to Device Control to (remotely) configure the app settings.

Prerequisites

You’ll need both a Qbic device + a PC
Both devices should be on the same network
Create a device account (i.e. the device account that will be used to log into the Kiosk application) in Users and Groups
Ideally, you’ve already configured a Profile and a Theme, see Customizing the Room Display

Step 1 - 3 - Install & Launch the app

see Device Control for QBIC

The Kiosk app will switch to the relevant Landscape or Portrait mode based on the screen rotation.

Step 4 - Configure the app

You will have to provide the device account that has been configured in Users and Groups

If your device account is already in use by another Kiosk app, you will receive an error message. You’ll have to go to Device Control and unlink the account used by the other kiosk.

If this is the first time you use the device account, the app will launch and give an error. Don’t panic, this is completely normal The app is asking which locations and profile to load.

You’ll need your laptop for the next few steps.

Go to Device Control and log in with an admin account.

You should see you new device in the list with a label “not configured” on the right.

When you select the device, a panel will appear from the bottom. Click on Start configuration.

Troubleshooting

Search

Workplace Knowledge Base (support.spacewell.com)

Installing the Kiosk app on a QBIC device

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